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STEPAVEN Privacy Policy

This Privacy Policy describes how STEPAVEN  collects, uses, shares, and protects your personal information when you visit or make a purchase from our website at www.stepaven.com 

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit or interact with our website:

  • Personal Identifiers: Name, email address, phone number, shipping and billing address

  • Order History: Items purchased, purchase date, transaction totals, delivery status

  • Account Details (if you create an account): Username, password, saved preferences

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Communicate with you (support, promotions, newsletters)

  • Improve our website and customer experience

  • Detect and prevent fraud or abuse

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Shipping partners (Post Ex, LCS)

  • Third-party service providers (for marketing, analytics, or technical support)

  • Legal authorities when required to comply with the law or protect our rights

4. Cookies & Tracking Technologies

Our site uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage or disable cookies in your browser settings.

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct or update your personal information

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, contact us at stepavenofficial@gmail.com

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Retention of Data

We retain your personal data only as long as necessary to provide services, fulfill legal obligations, and resolve disputes.

8. Children’s Privacy

STEPAVEN does not knowingly collect personal data from children under the age of 13. If we learn that we’ve collected such information, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about our Privacy Policy or your data, please contact us:

📧 Email: stepavenofficial@gmail.com